Frequently Asked Questions
Le Chocolat Alain Ducasse customer service answers all your questions related to your orders, deliveries, our products or our international conditions. If however your doubts remain, please do not hesitate to contact us via the contact form.
Account
Please visit the My Account page and click on Create Your Account, then simply fill in the required fields. You can also create your account when validating your shopping basket.
If you forget your password, click on "Password forgotten?" on the connection page. You will be asked for the email address associated with the account, after which you will receive an email with instructions on how to reset your password. Please note that this email might end up in your spam folder.
To add a new address to your Customer Account, please click on the "Addresses" tab in your account, then click on "Create a new address". You can also add a new address directly when validating your order at step 2: Addresses.