Frequently Asked Questions

Courier delivery is possible in Paris and in certain nearby cities. You will find the complete list on the Delivery page. All other cities will be delivered by Chronopost.

A short time after confirming your order, you will receive an email with the Chronopost tracking number. If you chose the courier deliver option, you will receive confirmation of the delivery time window but you will not be able to follow the courier in real time.

If your order is late, please contact us using the form on our site. We will help you find a solution.

Our chocolates are transported in boxes labeled "Fragile" for a better handling by the transporter. They are packaged in Chocolat Alain Ducasse bags and bubble-wrapped. We use the Chronopost's food industry transport system and couriers equipped to transport fragile food items. During the warmer months, our chocolates are transported chilled.

Orders placed before 11 am are shipped same day. Chronopost shipments are delivered within 24-48 hours after leaving our location for major French cities. Chrono Express deliveries to international destinations are treated within 2 - 6 days for Europe and 3 -5 days for the U.S.

If you have not received your order and it shows as "delivered" in your account under "My Orders", please send us HANDWRITTEN sworn statement by email at the following address: contact@ducasse-paris.com. We will do what is necessary.

To change your delivery date/time, please visit the Chronopost website which will allow you to change the date up to 6 business days. For courier deliveries, please contact customer service using the contact form on the site.

Unfortunately, it is not possible to leave a package at your door or in your mailbox because we cannot guarantee that you will receive it. You can, however, provide us with the contact information of a neighbor or the concierge to receive the delivery.

Courier deliveries are not available during the warmer months because transport conditions are not optimal for our chocolates and we cannot guarantee in what state they will be when delivered.

The pick-up date is indicated in your order confirmation email. Please show up at the time selected with the confirmation email to pick up your chocolates.

If you wish to send a third party to pick up your order from our boutique, please provide them with the order number found in your order confirmation email.

It is possible to change your order on condition that the selected item be of the same value. If you wish to change for a item with a different value, please contact customer service.

To change your click and collect date, please call the boutique in question to inform them of the change.