Frequently Asked Questions
Le Chocolat Alain Ducasse customer service answers all your questions related to your orders, deliveries, our products or our international conditions. If however your doubts remain, please do not hesitate to contact us via the contact form.
Order
To order online, all you have to do is add items to your basket. Once your basket is finished, you will be asked to create a client account by providing us with your email address and answers the questions that follow. If you already have an account, use your client ID to sign in. Next, you will be asked for the delivery and billing address(es), and to choose your delivery and payment methods. Once your order is finished, you will receive a confirmation email. Please note, the email might go into your spam folder.
In case of difficulty, please contact our customer service using the contact form on our site. We will respond as soon as possible.
To change or cancel your order, please contact our customer service using the contact form on our site. Please note that changes and cancellations cannot be made after the order has been transferred to our transporter.
Our entire team is mobilized to prepare the orders with great care, but mistakes can be made. Please contact customer service using the contact form on our site within 48 hours of receiving your shipment.
It is possible to add a personalized message to your order. You may transmit your message to us when you validate your order on the website in the message space.
Lors de certains lancement de produits, il est possible d'effectuer une pré-commande. C'est à dire commander et reserver un produit qui sera expédié ultérieurement, selon les conditions precisées lors du lancement.
We prepare every order with the utmost care. However, despite all the precautions that we have put in place, mistakes can happen. Chocolate is a fragile substance. If you encounter one of these problems with one of your orders, please contact customer service using the form on our site.