Frequently Asked Questions
Le Chocolat Alain Ducasse customer service answers all your questions related to your orders, deliveries, our products or our international conditions. If however your doubts remain, please do not hesitate to contact us via the contact form.
Product
The prices are posted on our website and in our boutiques for informational purposes; they are not visible on our product packaging.
In the middle of the bustling Bastille neighborhood, the Manufacture de Chocolat Alain Ducasse is one of the rare workshops where the chocolate is entirely handmade, from the cocoa bean to the finished chocolate. We select our beans from around the world before transforming them according to traditional methods at the Manufacture. Everyday we work, taste and refine our chocolates so that they express their origins and characters to the best of our ability.
Our chocolates are best when kept between 15ºC/59°F and 18ºC/64°F Celsius in order to maintain optimal taste quality.
DMD is the acronym for Date of Minimum Durability. After this date, the item might lose some taste quality and/or original visual aspect. The DMD of our chocolates is indicated on the back of every packaging and on our website, and differs for each item. All our items are handmade in Paris, without any artificial colorings or preservatives.
All of our permanent collection items are available for delivery. Certain seasonal creations (moldings), for example for Easter or Christmas, are too fragile to be delivered by Chronopost. They are therefore only available by courier delivery in Paris and neighboring suburbs.